Frequently Asked Questions
Everything you need to know about bus travel in Sri Lanka. Find answers to common questions and travel with confidence.
Quick Navigation
Planning Your Journey
How do I find the right bus for my destination?
Use our search tool on the homepage to find buses between any two cities. You can also browse our complete routes directory to see all available options.
For specific routes, check our individual route pages which provide detailed timetables, fare information, and travel tips.
What's the difference between bus types in Sri Lanka?
- Normal Buses: Basic, cheapest option, frequent stops, no air conditioning
- AC Buses: Air-conditioned, more comfortable, limited stops, 1.5-2x the fare
- Luxury Buses: Most comfortable, reclining seats, very limited stops, 2-3x the fare
How long do bus journeys typically take?
Journey times vary significantly based on distance, route, and bus type:
- Colombo to Kandy: 3-4 hours
- Colombo to Galle: 2-4 hours (depending on route)
- Colombo to Anuradhapura: 4-5 hours
- Colombo to Jaffna: 8-10 hours
What are the best times to travel by bus?
For the most comfortable experience:
- Early morning (6-8 AM) - least crowded, comfortable temperature
- Mid-morning (9-11 AM) - good balance of comfort and frequency
- Avoid peak hours (7-9 AM, 5-7 PM) - very crowded and slower
- Evening travel possible but services are less frequent
Booking & Tickets
Do I need to book bus tickets in advance?
For most bus routes in Sri Lanka, advance booking is not required or available. Simply show up at the bus station and board the next available bus to your destination.
Some luxury services on major highways may allow advance booking, but this is the exception rather than the rule.
How do I pay for my bus ticket?
Payment is made in cash to the conductor (ticket seller) after boarding the bus. The conductor will come to your seat to collect the fare.
Important: Have small denomination notes ready as change may be limited. Paying for a Rs. 80 fare with a Rs. 5000 note will not make you popular!
What are the typical bus fares in Sri Lanka?
Route | Normal Bus | AC Bus | Luxury Bus |
---|---|---|---|
Colombo - Kandy | Rs. 200-250 | Rs. 400-500 | Rs. 600-800 |
Colombo - Galle | Rs. 300-400 | Rs. 600-800 | Rs. 1000-1200 |
Colombo - Jaffna | Rs. 500-600 | Rs. 1000-1200 | Rs. 1500-1800 |
Are there student discounts available?
Student discounts are available on government buses (SLTB/CTB) with valid student ID. Private buses generally do not offer student discounts.
During Travel
What should I expect on a Sri Lankan bus?
Sri Lankan buses offer a unique cultural experience:
- Buses can be crowded, especially during peak hours
- Expect frequent stops to pick up and drop off passengers
- Private buses often play loud music
- Vendors may board to sell snacks and drinks
- Windows are usually open for ventilation
- Seats may be close together on normal buses
How do I know when to get off the bus?
Several ways to know your stop:
- Listen for the conductor calling your destination
- Ask the conductor or other passengers
- Watch for landmarks mentioned in our route guides
- Use GPS or maps to track your location
- Ask the conductor to notify you when approaching your stop
Can I eat or drink on the bus?
Generally, eating is not allowed on buses, but drinking water is usually acceptable. Some buses may have specific rules, so observe what other passengers do.
What about luggage and large bags?
Luggage handling varies by bus type:
- Normal buses: Large bags stored next to driver or in designated areas
- AC/Luxury buses: Often have luggage compartments underneath
- Small bags: Can usually be kept with you
- Extra charges: Some buses may charge extra for large luggage
Safety & Security
Is bus travel safe in Sri Lanka?
Bus travel in Sri Lanka is generally safe, but take common-sense precautions:
- Keep valuables secure and close to you
- Be aware of your surroundings
- Avoid traveling alone at night if possible
- Don't display expensive items or large amounts of cash
- Trust your instincts - if something feels wrong, change your plans
Is it safe for solo female travelers?
Generally yes, but take extra precautions:
- Choose busy times and routes
- Sit near other women when possible
- Dress conservatively to avoid unwanted attention
- Avoid night travel alone
- Have emergency contacts readily available
What should I do in an emergency?
Emergency Numbers:
- Police: 119
- Ambulance (Suwaseriya): 1990
- Fire & Rescue: 110
- Tourist Police: 1912
Inform the conductor immediately if you need assistance. Most Sri Lankans are very helpful in emergency situations.
Practical Tips
What should I wear on the bus?
Dress comfortably and appropriately:
- Light, breathable clothing for the tropical climate
- Comfortable shoes that are easy to remove (for temple visits)
- Modest clothing, especially for women
- Layers for air-conditioned buses
- Avoid revealing clothing
What should I bring on the bus?
- Small change for bus fare
- Water bottle (stay hydrated)
- Snacks for long journeys
- Entertainment (books, music, etc.)
- Hand sanitizer or wet wipes
- Phone charger and power bank
- Important documents and emergency contacts
How do I handle language barriers?
Many Sri Lankans speak English, but here are some tips:
- Learn basic Sinhala phrases: "Bus eka?" (Where is the bus?), "Kotada?" (Where?)
- Write down your destination in Sinhala/Tamil
- Use gestures and pointing
- Ask other passengers for help
- Use translation apps on your phone
What about cultural etiquette?
- Respect elderly passengers - offer your seat
- Remove shoes when entering temples
- Dress modestly, especially at religious sites
- Don't point with your finger - use your whole hand
- Ask permission before photographing people
- Be patient with delays and crowds
Troubleshooting
What if I miss my bus or connection?
Don't panic - there are usually alternatives:
- Wait for the next bus (usually every 30-60 minutes)
- Ask about alternative routes
- Consider taking a different bus type (AC vs normal)
- Look for private transport options (tuk-tuk, taxi)
- Ask locals for help - they're usually very helpful
What if the bus breaks down?
Bus breakdowns are common but usually resolved quickly:
- Stay calm and patient
- The driver will usually arrange a replacement bus
- You may need to wait 30 minutes to 2 hours
- No refunds are typically given
- Consider alternative transport if urgent
What if I get lost or confused?
- Ask the conductor or other passengers
- Use GPS or maps on your phone
- Look for landmarks mentioned in our guides
- Ask locals for directions
- Have backup transport options ready
What if I have a complaint or issue?
For serious issues:
- Note the bus number and company name
- Take photos if relevant
- Report to the bus company if possible
- Contact tourist police (1912) for serious issues
- Most issues are resolved through communication
Still Have Questions?
Can't find the answer you're looking for? We're here to help make your Sri Lankan bus journey smooth and enjoyable.